Politique de remboursement

Merchandise

We offer a 14-day return period for merchandise items. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, merchandise must be in the same condition you received it, unworn, unused, and in its original packaging. Please include your receipt or proof of purchase.

To start a return, please contact us via the contact form on our website. Once your return request has been reviewed and approved, we will provide you with the return address and further instructions. Items sent without prior approval cannot be accepted. Customers are responsible for return shipping costs.

Custom Artwork & Commissions

All custom artwork, personalized items, and commissions are final sale. Once work has begun, these items cannot be returned or refunded.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately via the contact form if your item is defective, damaged, or if you received the wrong product. We will work with you to make it right.

Exchanges

If you wish to exchange a merchandise item, please initiate a return request via the contact form first. Once the return is accepted, you can place a new order for the desired item.

European Union 14-Day Right of Withdrawal

If your order is shipped within the EU, you have the right to cancel or return your order within 14 days for any reason, without giving any reason. Please note that custom artwork, personalized items, and commissions are exempt from the right of withdrawal, as these are made to the consumer's specifications. The item must be in its original, unused condition, and you must include proof of purchase. To exercise your right of withdrawal, please contact us via the contact form. Customers are responsible for return shipping costs, provided this was clearly communicated before purchase. The return address will be provided upon approval.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund has been approved. If approved, the refund will be issued automatically to your original payment method. Please note that it may take up to 10 business days for your bank or credit card company to process and post the refund to your account after the refund has been issued on our end.

If more than 15 business days have passed since your refund was approved and issued, and you have not seen it in your account, please contact us via the contact form.